FAQ
Have a question while exploring Korean design? You've come to the right place! Below, we've compiled a list of frequently asked questions to make your shopping experience smoother. If you don't find the information you're looking for, feel free to reach out to our dedicated customer support team.
Order
Unfortunately, orders cannot be discounted once they are placed. Please ensure that your discount code is ready at the time of placing your order.
However, we understand that oversights can happen, and to make it up to you, we will happily provide you with a voucher for the intended discount amount. Simply contact us to receive your voucher, and you can redeem it when placing your next order.
"Made-to-order" refers to crafting products exclusively based on your specific preferences. Essentially, these items are created just for you, following your individual specifications once you've placed your order.
Unfortunately, due to the customized nature of made-to-order items, modifications or cancellations are generally not possible. We recommend carefully reviewing your specifications before finalizing your purchase to ensure your complete satisfaction with the product.
Yes, you can. We understand that mistakes happen. If you need to cancel your order due to an error or change of mind, please contact us as soon as possible. However, please note that cancellations are only possible before the shipment process begins. Once your order is dispatched from our warehouse, we won't be able to cancel it.
Yes, we do offer wholesale options, but not for all products. Please contact us with details about the products you're interested in, and we will provide you with the best offer tailored to your needs. Additionally, some of our wholesale products can be found on popular B2B platforms; simply search for HANforum there. We look forward to hearing from you and discussing potential partnership opportunities.
Shipping
All our products are shipped directly from our warehouse in Germany. This ensures prompt and reliable delivery for our customers worldwide.
Yes, we're delighted to offer worldwide shipping services. You can find comprehensive information about our shipping policies, including delivery times and costs, by visiting our detailed shipping policy page here.
No, you pay the final price when placing an order — as long as your shipping address is in the EU. Duties and fees in non-EU countries are not included in your order, and you may have to pay them when your box arrives. Additionally, we do not mark your box as a gift or declare a lower value; it is unlawful to do so.
Our preorder or made-to-order products may take 2-4 weeks for delivery. When your order includes multiple items, we'll ship everything together to minimize carbon emissions and waste. We appreciate your understanding and commitment to preserving our beautiful Earth for the next generation.
Returns & Exchanges
Returns need to be postmarked and mailed back to us within 14 days of the delivery date. If your return is outside of this time frame, we reserve the right to decline a refund.
Yes, we do accept international returns from countries outside of the EU. However, please be aware that return shipping costs and any associated fees are the responsibility of the customer. This means that we are required to deduct any applicable fees, duties, and taxes from the final refund amount. It's important to note that returns from other EU countries are not subject to these deductions.
Unfortunately, as a small shop with limited stock, we cannot offer items on approval. If you need a different size, please check the availability and place a new order. We'll provide you with a free return label. Please note that this policy specifically applies to size exchanges only. If you have any concerns or questions about sizing, feel free to reach out to us for assistance before placing your order. We're here to help ensure you get the perfect fit!
Yes, we do. To exchange for a different size, please place a new order for the desired size, and we will provide you with a free return label for the original item. The refund for the returned item will be processed after examining the product in the return parcel. If the exchange is due to a change of preference and you simply don't like the clothing, the returning cost will need to be covered by you.
Products
Absolutely. We work directly with Korean designers and brands to bring you authentic and original creations. Our commitment is to showcase the rich diversity and innovation of Korean design in every product we offer.
While we do our best to offer a wide range of products, we appreciate your input. If there's a specific product or design you're looking for, feel free to let us know. We value your feedback and are always looking to expand our collection based on customer preferences.
Offering certain items as preorders or made-to-order allows us to avoid excess production, minimizing waste and conserving valuable resources. This approach aligns with our goal of providing quality products while being mindful of our environmental impact. Thank you for your commitment to preserving our planet for future generations.
We are committed to sustainability. While not all products may be explicitly labeled as such, we prioritize eco-friendly and sustainable options whenever possible. Look for product details in the descriptions for information on materials and environmental considerations.
We strive to keep our inventory well-stocked, but some popular items may sell out. If an item you love is out of stock, reach out to us, and we'll do our best to provide information on restocking or suggest similar alternatives.
Although we currently don't have a physical store, we understand the importance of experiencing products in person. As we continue to explore opportunities for a brick-and-mortar presence, we occasionally host popup events. Information about these events, including locations and dates, is usually shared on our Instagram page. Follow us to stay updated on any upcoming opportunities to see and experience our Korean design lifestyle products in person.
Additionally, some of our products are available through select retailers. If you're interested in finding out which specific products are available where, please contact us. We'll be happy to provide information about our retail partners and guide you to locations where you can explore and purchase our products in person.